Shipping Policy
Every jacket, apron, and cap that leaves our workshop travels through the same two-stage process: handling and delivery. Below, you’ll find exact timeframes, coverage areas, and what happens if something goes wrong along the way.
How Long Does Shipping Take?
Orders from Jacket Field typically arrive within 9 to 13 business days, combining a 4 to 5 business day handling period with a 5 to 8 business day delivery window. Weekends and public holidays don’t count toward either stage, so an order placed on a Friday before a long weekend will naturally start processing the following Monday.
Countries We Ship To
We currently deliver to six regions:
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
- Europe
If your country falls within these regions, you can check out without worrying about coverage gaps or additional shipping calculators, since every order ships free regardless of destination or cart size.
Shipping Cost: Free, No Minimums
Unlike many leather retailers who bury shipping fees in inflated product prices, we ship every order at no cost to you. There’s no spending threshold to unlock it and no fine print reducing it to a discount code. This applies to standard orders and custom pieces alike.
Handling Time: 4 to 5 Business Days
Handling time covers everything that happens before your order reaches a courier: quality inspection, leather condition checks, hardware testing on zippers and buckles, and secure packaging. Because genuine leather is a natural material, our team hand-checks each piece rather than relying on automated fulfillment, which is why this stage takes a few days longer than you’d see with synthetic goods. Public holidays and weekends are excluded from this count, so plan around business days rather than calendar days.
Delivery Time: 5 to 8 Business Days
Once your order leaves our facility, transit time runs 5 to 8 business days for all six regions we serve. This estimate assumes normal courier operations; during peak seasons or in remote postal zones, delivery can occasionally run a day or two past that window. If that happens, your tracking link will still show movement, so check there first before reaching out.
Custom Orders: Logo, Embroidery, and Engraving
We offer several customization options on eligible jackets, aprons, and caps, including:
- Logo application
- Embroidery
- Digital printing
- Design printing
- Engraving (standard designs)
A common assumption is that personalization adds weeks to production. It doesn’t. Standard custom orders, meaning our in-house designs with your logo or text applied, follow the exact same handling and delivery timeline as a non-customized order. There’s no separate queue and no extended wait.
What If I Provide My Own Design?
If you send your own artwork for embroidery, printing, or engraving, it moves through production on the same schedule as a standard custom order. Our team reviews the file for print or stitch compatibility once it’s received, then processes it alongside every other order in that day’s batch. In short, custom doesn’t mean slower here, whether the design comes from us or from you.
Order Tracking
A tracking number is issued the moment your order ships, and you’ll receive it by email. Tracking can take up to 24 hours to activate once generated, so if it shows no movement immediately, that’s normal rather than a sign of a problem.
How Leather Items Are Packaged
Genuine leather reacts to moisture, pressure, and rough handling differently than synthetic materials, so packaging matters more here than it does for most product categories. Every jacket, apron, and cap ships in moisture-resistant packaging with reinforced structure to prevent creasing, scuffing, or shape distortion during transit. Hardware, such as zippers, snaps, and buckles, is secured separately where needed to avoid pressure marks on the leather surface.
Delays Outside Our Control
Customs processing, regional courier disruptions, and severe weather occasionally push delivery past our stated window. These situations sit outside our operational control, so while we monitor shipments closely and flag anything unusual, we can’t guarantee timelines during customs holds or courier-side disruptions. If your order is significantly delayed, contact us with your order number and we’ll investigate directly with the carrier.
Questions About Your Order
For anything not covered here, from processing delays to customization questions, reach our support team through the Contact Us page. We typically respond within one business day.
