Shipping & Delivery Policy
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
“Jacket Field, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the United States and ensure that you receive the highest level of responsiveness at any time.”
Once an order has been submitted, you will be provided with order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Charges: We offer free shipping for any orders within the United States.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to prevent fraud with credit or debit cards, we reserve the right to validate your payment details before providing you with the product and to verify the personal information you shared with us. This verification can include checks on your identity, place of residence, or banking information. We reserve the right to cancel any order if we suspect fraudulent use of a credit or debit card. We are committed to providing the most accurate pricing information on the Site; however, errors may still occur, such as when the price of an item is not displayed correctly. In such cases, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We have the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for the United States
- Handling time: 1-3 Days (Monday to Saturday)
- Transit time: 3-5 Days (Monday to Saturday)
- Cut Off Time: 2:00 PM
All orders ship the same day if placed before 2:00 PM.
What happens after I place an order?
You will receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-3 business days (not including holidays). Products with customizations may take longer to ship out.
Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email support@jacketfield.com with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Which carriers do we ship with?
We use a variety of reputable carriers, including but not limited to FedEx, DHL Express, UPS, and USPS. For orders of high value, carriers may ask for a signature upon delivery.
How do I check the status of my order?
Simply track your order using the tracking number we provide you via email. If you haven’t received a tracking number after 11 business days, please email support@jacketfield.com and we will assist you from there.
Contact Us
Email: support@jacketfield.com
Phone: +44 75 77 338 501
Address: High Street North East Ham London E6 2JA United Kingdom
