At Jacket Field, we are committed to delivering premium-quality leather products with reliable, secure, and fast worldwide shipping. Every order is carefully inspected, packed, and dispatched to ensure it reaches you in perfect condition.

Our goal is to provide a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

Free Worldwide Shipping

 

We proudly offer FREE Worldwide Shipping on all eligible orders.

There are no hidden shipping charges at checkout unless otherwise stated for special locations or oversized items.

We partner with trusted international courier services to ensure safe and timely delivery.

Our shipping partners include:

• DHL Express
• FedEx Express
• UPS
• USPS (where applicable)

The shipping carrier is selected based on your destination and the fastest available service.

Order Processing Time

 

Once your order is successfully placed, you will receive an order confirmation email.

Before shipment, every product goes through quality inspection and secure packaging.

Standard Products

Processing Time:
1–3 Business Days

Custom & Personalized Orders

Custom-made or personalized products require additional production time.

Processing Time:
3–5 Business Days

Orders are processed Monday through Friday, excluding weekends and public holidays.

Estimated Delivery Time

 

After your order has been shipped, estimated delivery times are:

Total Estimated Delivery Time

 

Most standard orders are delivered within 4–8 Business Days, including processing and shipping.

Custom-made products may require additional processing time before dispatch.

Please note that delivery estimates are not guaranteed and may vary due to customs inspections, weather conditions, peak holiday seasons, or courier delays.

Order Confirmation

 

After placing your order, you will receive:

• Order Confirmation Email

• Order Processing Updates

• Shipping Confirmation

• Tracking Information

If you do not receive your confirmation email within a few minutes, please check your Spam or Junk folder before contacting us.

 

 Order Tracking

 

As soon as your order has been shipped, you will receive a tracking number via email.

You can track your shipment directly through the courier’s official tracking website.

If you have not received tracking information within the estimated processing period, please contact our support team.

Shipping Address

 

Please ensure your shipping address is complete and accurate before placing your order.

Jacket Field cannot be held responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

If you notice an error in your shipping address, contact us immediately before your order is dispatched.

 

Customs Duties & Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, or other government fees depending on your country’s regulations.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

Unfortunately, Jacket Field has no control over customs policies or import charges imposed by destination countries.

 

Delivery Delays

 

While we work hard to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including:

• Customs clearance
• Severe weather conditions
• National holidays
• High shipping volumes
• Courier service disruptions
• Remote delivery locations

We appreciate your patience should any unexpected delays occur.

Lost, Missing or Damaged Packages

 

If your package arrives damaged, appears lost, or has not been delivered within the expected timeframe, please contact us within 5 business days.

To help us resolve the issue quickly, please include:

• Your Order Number
• Full Name
• Photos of the damaged package (if applicable)
• A brief description of the issue

Our support team will work directly with the shipping carrier to investigate and resolve the matter as quickly as possible.

 

Signature on Delivery

 

For security purposes, high-value orders may require a signature upon delivery.

Please ensure someone is available to receive the shipment if required by the courier.

 

Failed Delivery Attempts

 

Shipping Restrictions

 

Although we ship to most countries worldwide, some destinations may have shipping restrictions imposed by local regulations or courier limitations.

If we are unable to ship to your location, we will notify you promptly and provide available alternatives or a full refund if necessary.

 

Order Changes & Cancellations

 

If you need to modify or cancel your order, please contact us as soon as possible.

Orders that have already entered processing or have been dispatched may not be eligible for cancellation or modification.

 

Holiday Shipping

 

During holidays, promotional events, or peak shopping seasons, processing and delivery times may be slightly longer than usual.

We recommend placing orders early if you need your items by a specific date.

 

Customer Satisfaction

Customer satisfaction is our highest priority.

If you experience any issues with shipping or delivery, our support team will gladly assist you until your order reaches you safely.

 

 

 

 

Contact Us

Email: support@jacketfield.com

Phone: +44 75 77 338 501

Address: High Street North East Ham London E6 2JA United KingdomBusiness Hours:

Monday – Friday
9:00 AM – 6:00 PM (GMT)

Our customer support team typically responds within 24 business hours.